Patient Representative
At the Patient Relations Helpline, we welcome your comments, concerns, compliments, or questions.
Also please contact us if you, or a family member, have special needs.
You can leave us a message at 334-2700, ext. 2408 and we will get back to you as soon as possible.
Remember, if you have a concern problem or complaint related to any aspect of care during your hospital stay, speak to your doctor, nurse or hospital staff member. If hospital staff has not resolved the problem, you may contact the New York State Department of Health by mail or by phone.
The toll-free number is 1-800-804-5447 or you may file a complaint in writing and send it to:
New York State Department of Health
Centralized Hospital Intake Program
433 River Street, Sixth Floor
Troy, New York 12180
If you have a concern that cannot be resolved through the hospital, you may also contact the Joint Commission's Office of Quality Monitoring by either calling 1-800-994-6610 or emailing complaint@jcaho.org