Questions about My Bill
Need Assistance With Resolving Your Hospital Bill?
Patient Financial Services:
The Patient Financial Service Department is available to all people who choose Margaretville Hospital as their healthcare provider. We offer a variety of services to our patients from registration into our network through to collection from your insurance company.
Margaretville Hospital participates with most major insurance companies and the Patient Financial Services Department will be happy to bill insurance carriers for patients. Our hospital accepts most major credit cards including MasterCard, Visa, American Express and Discover.
In instances where the patient will have a deductible co-pay due, the Patient Financial Services Department will ask for payment at the time of service, unless prior arrangements have been made. If patients are covered under an HMO and require prior authorization and/or referral for the services, this information needs to be available at the time the service is being rendered.
Upon discharge from the hospital, we immediately begin the process of putting together the necessary information your insurance company requires to be on the bill. We pursue the insurance company for the full balance of the bill. When we receive an explanation of benefits from your insurance company, it advises us how they reimbursed the hospital as well as any balances that may be due from you. We will then send you a statement reflecting the balance that is still due such as a co-pay, deductible and or co-insurance.
Depending on what services you receive from the hospital, you also may receive a separate bill from your private physician, specialist, radiologist or laboratory.
We provide several options for patients who either do not have insurance coverage, or who have inadequate insurance coverage:
- We have a discounted self pay policy in place that if you have no insurance coverage. We will automatically discount your bill. We offer a 25 percent discount on all outpatient procedures and a flat fee per day should you be admitted. This daily flat fee includes all hospital services that you receive while you are an inpatient. This should ease your mind in not having to worry about what each procedure is going to cost. If you are an inpatient in our facility you ma still receive a physician bill.
- We offer payment plan arrangements that will allow you to pay in installments with no service charges or added interest to your balance. The hospital is a non for profit facility with our main focus on serving the healthcare needs of the community.
- You may be eligible for Medicaid assistance. Please contact your local Department of Social Services to see if you qualify. Should you be eligible for Medicaid assistance, they can backdate the coverage up to 3 months to cover older medical bills.
- We have a Charity Care policy that may assist you in paying for your hospital bills. If you qualify you will be eligible for a full or partial deduction off of your hospital bill. We will send you an easy to fill out application. We require your annual income and a determination from the department of Social Services that you applied for Medicaid.
Patient Accounting:
Our Patient Accounting Department is open between the hours of 8:15 a.m. to 4 p.m. Monday through Friday in order to assist our patients with resolution of their open accounts. Appointments can be scheduled to speak with one of our representatives outside of our normal hours upon your request. All billing information is kept strictly confidential.
Contact Information:
For further information please contact us at: (845) 334-2743
Or by mail at:
HealthAlliance of the Hudson Valley
741 Grant Avenue
Lake Katrine, N.Y. 12449